SHIPPING

Crow Works ships products with LTL freight carriers. Most Crow Works product is made to order within 6 weeks and typically have a 3-7 day transit, though remote delivery locations require more time. Table top orders and specialty or custom order shipment times will vary. Samples ship free of charge with standard delivery service. Samples may ship expedited for an additional fee.

Large orders are boxed, placed on pallets and wrapped and crated for forklift handling. Pallets are then loaded onto a semi-trailer and sent to your location. Carriers typically deliver Monday through Friday during daytime hours.

Please ensure that the on-site contact is present at the scheduled time of delivery. Delivery rescheduling is subject to an additional fee. Your order will be shipped to your address, but unpacking, assembly or removal of packing materials is not included in this service. Any additional requirements may incur , such as inside delivery, lift gate delivery, construction zone, or limited access must be discussed and requested with our team before an order has shipped.

All common carrier deliveries (LTL and Freight) are subject to curbside delivery. Any additional requirements, such as inside delivery, lift gate needed, delivery appointment or limited access must be discussed and requested with our team before an order has shipped, and may result in additional fees. If White Glove Service is outsourced through 3rd party vendors and will require additional charges. If you are unable to accept an original delivery, a redelivery fee will be applied in order to resend your merchandise. If an order is refused, the order will be shipped back to our warehouse and susceptible to additional charges and processing fees. There will be additional charges for a change of address.

Once your quote is processed as a sales order, we will send your order details and contact information to our freight carrier. You will then receive an email with a link to tracking information for your purchase. The shipping carrier will call you prior to your delivery date to schedule an estimated time of delivery.

Crow Works will utilize every effort to communicate the most current and accurate product delivery and inventory information, but there are no guarantees items will be available when payment is received. In the event that an item or set of items is back ordered, we will use reasonable efforts to ship back ordered items as soon as they are available. In the event that the available date changes, you will be notified promptly. Delivery dates are estimates only, and Crow Works will not be liable for any damage, loss or expense incurred by you if Crow Works does not meet the specified delivery dates. You agree that Crow Works may make partial shipments of products, and each product shipment will constitute a separate and independent transaction.

Crow Works ships anywhere within the continental United States.

DAMAGED OR INCORRECT DELIVERIES

Crow Works product is carefully inspected for damages and defects before leaving our logistics center. We encourage you to inspect your delivery upon receipt. In the unfortunate event that your delivery arrives damaged, please accept the delivery and refer to our Returns & Exchanges Policy.

In the event that your purchase arrives and is inconsistent with your purchase receipt or invoice, please accept the delivery and reference our Returns & Exchanges Policy.