Fine Print

Returns & Exchanges

In the unfortunate event that damage has occurred in transit, you shall note any damage to the Good or packaging on the bill of lading and notify the driver of the damages prior to departure. Then, notify Crow Works immediately of such damage, at 1-888-811-CROW (2769). Any damage and defect must be reported within 48 hours of delivery. You shall inspect all Goods immediately upon delivery, and all Goods will be deemed to have accepted unless you notify Crow Works in writing of any Nonconforming Goods within 48 hours of delivery.

For the purpose of this Agreement, “Nonconforming Goods” shall mean Goods that at the time of delivery fail to meet the limited warranty set forth below. Defective Goods and goods delivered in error may be returned to Crow Works only after receipt of a Return Authorization Number from Crow Works. Unless otherwise agreed to in writing by an authorized set forth below. Defective Goods and goods delivered in error may be returned to Crow Works only after receipt of a Return Authorization Number from Crow Works. Unless otherwise agreed to in writing by an authorized representative of Crow Works, you are solely responsible for the cost and coordination of return shipment. Shipping charges are non-refundable. Crow Works warrants to you, as the original purchaser, that at the time of delivery the Goods shall conform to the specifcations set forth in the applicable Quote or Confrmation, and if no such specifcations exist, Crow Works’ published specifcations for such Goods (the “Specifcations”), which Specifcations are incorporated herein by this reference, and that the Goods are and shall remain free from material Defects in material and workmanship for a period of one year from delivery if properly stored, handled, assembled, maintained and used under normal conditions.

For the purpose of this Agreement, “Defects” are defined as imperfection in material or workmanship that will materially impair the use of the applicable Goods. Crow Works’ limited warranty does not cover or apply to and in no event shall any repair, replacement or refund or credit be provided in the event of any of the following: 1) defects caused by improper storage, handling, assembly, maintenance and use, including without limitation use or storage in areas of high or low humidity; 2) defects occurring to the Goods after purchase, including without limitation defects due to any modifcation, intentional damage, accident, misuse, abuse or negligence; 3) normal wear and tear; 4) labor or assembly; 5) variations of color or texture in our Goods, including without limitation variations in natural materials, such as color or texture, knots in wood, high contrast in material related to wood species; or 6) Goods moved or re-shipped after receipt at the shipping address on record.

Crow Works’ warranty is limited to the original purchaser with proof of purchase. Any claim of under this warranty must be presented promptly in writing setting forth in detail the nature of the Defect to Crow Works by email sent to: [email protected] Crow Works shall have a commercially reasonable length of time, after notice and recognition of a claim of Defect to remedy the nonconformity or defect by, at Crow Works’ discretion, repair or replacement, in accordance with the terms of this warranty, or provide a pro-rata refund or credit of the applicable purchase price amount received by Crow Works for such Good. These remedies are your exclusive remedies for breach of warranty. Upon receipt of a Return Authorization Number from Crow Works, Defective Goods may be returned to 179 Straits Lane, Killbuck, Ohio 44637 or such other address as may be designated by Crow Works.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR IN ANY OTHER DOCUMENT OR AGREEMENT BETWEEN OR AMONG THE PARTIES, THE WARRANTIES AND LIMITS OF LIABILITY DESCRIBED IN THIS SECTION ARE IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES; THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR IN ANY OTHER DOCUMENT OR AGREEMENT BETWEEN THE PARTIES, UNDER NO CIRCUMSTANCE SHALL CROW WORKS’ LIABILITY TO A PARTY OR ANY THIRD PARTY ARISING OUT OF OR RELATED IN WHOLE OR IN PART TO THIS AGREEMENT OR THE GOODS: (A) EXTEND TO OR INCLUDE ANY LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES OF ANY KIND OR CHARACTER, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR PROFIT, BUSINESS INTERRUPTION, OR LOSS OF OPPORTUNITY, OR (B) EXCEED IN THE AGGREGATE THE TOTAL OF THE AMOUNTS RECEIVED BY CROW WORKS FOR THE APPLICABLE GOOD PURSUANT TO THIS AGREEMENT IN THE SIX MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Please refer to our full Terms & Conditions for more information.

Warranty

Please use this form to begin the process of filing a warranty claim.

Crow Works warrants to you, as the original purchaser, that at the time of delivery the Goods shall conform to the specifications set forth in the applicable Quote or Confirmation, and if no such specifications exist, Crow Works’ published specifications for such Goods (the “Specifications”), which Specifications are incorporated herein by this reference, and that the Goods are and shall remain free from material Defects in material and workmanship for a period of one year from shipment if properly stored, handled, assembled, maintained and used under normal conditions. For the purpose of this warranty, “Defects” are defined as imperfection in material or workmanship that will materially impair the use of the applicable Goods. Crow Works’ limited warranty does not cover or apply to and in no event shall any repair, replacement or refund or credit be provided in the event of any of the following: 1) normal wear and tear; 2) defects occurring to the Goods after purchase, including without limitation defects due to any modification, intentional damage, accident, misuse, abuse, or negligence; 3) defects caused by improper storage, handling, assembly, maintenance or use, including without limitation use or storage in areas of high or low humidity, or failure to strictly follow the then current Crow Works’ care and use instructions posted on Crow Works’ website or as otherwise may be made available from time to time; 4) labor or assembly; 5) variations of color or texture in our Goods, including without limitation variations at the time of purchase or occurring over time in materials, such as color or texture, knots in wood, high contrast in material related to wood species or concrete, variations in color and other visual aspects of concrete, cracks in concrete, gaps or holes in concrete; 6) chips, cracks, scratches or other damage occurring from striking, hitting, or dragging items across the surface of Goods, including without limitation in concrete; or 7) Goods moved or re-shipped after receipt at the shipping address on record. Without limiting the forgoing, like many goods, Goods incorporating concrete may stain; concrete is porous, and you acknowledge and agree that openings, holes, and gaps may be visible in Goods incorporating concrete, and cracks may be present or later appear in such Goods, and the color and texture of the Good may change over time. Crow Works’ warranty is limited to the original purchaser with proof of purchase. For the avoidance of doubt, replacement Goods shall receive the remainder of the original warranty set forth above, if any. Crow Works does not provide any additional warranty for replacement Goods. Any claim under this warranty must be presented promptly in writing setting forth in detail the nature of the Defect to Crow Works by email sent to: [email protected]. In the unfortunate event that damage has occurred in transit, you shall note any damage to the Good or packaging on the bill of lading and notify the driver of the damages prior to departure. Then, notify Crow Works immediately of such damage, at 1-888-811-CROW (2769). Any damage and defect must be reported within 48 hours of delivery. You shall inspect all Goods immediately upon delivery, and all Goods will be deemed to have accepted unless you notify Crow Works in writing of any Nonconforming Goods within 48 hours of delivery. For the purpose of this warranty, “Nonconforming Goods” shall mean Goods that at the time of delivery fail to meet this limited warranty. Defective Goods and goods delivered in error may be returned to Crow Works only after receipt of a Return Authorization Number from Crow Works. Unless otherwise agreed to in writing by an authorized representative of Crow Works, you are solely responsible for the cost and coordination of return shipment. Shipping charges are non-refundable. Upon receipt of a Return Authorization Number from Crow Works, Defective Goods may be returned to 179 Straits Lane, Killbuck, Ohio 44637 or such other address as may be designated by Crow Works.

Crow Works shall have a commercially reasonable length of time, after notice and recognition of a claim of Defect to remedy the nonconformity or defect by, at Crow Works’ discretion, repair or replacement, in accordance with the terms of this warranty, or provide a pro-rata refund or credit of the applicable purchase price amount received by Crow Works for such Good. These remedies are your exclusive remedies for breach of warranty.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR IN ANY OTHER DOCUMENT OR AGREEMENT BETWEEN OR AMONG THE PARTIES, THE WARRANTIES AND LIMITS OF LIABILITY DESCRIBED IN THIS SECTION ARE IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES; THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR IN ANY OTHER DOCUMENT OR AGREEMENT BETWEEN THE PARTIES, UNDER NO CIRCUMSTANCE SHALL CROW WORKS’ LIABILITY TO A PARTY OR ANY THIRD PARTY ARISING OUT OF OR RELATED IN WHOLE OR IN PART TO THIS AGREEMENT OR THE GOODS: (A) EXTEND TO OR INCLUDE ANY LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES OF ANY KIND OR CHARACTER, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR PROFIT, BUSINESS INTERRUPTION, OR LOSS OF OPPORTUNITY, OR (B) EXCEED IN THE AGGREGATE THE TOTAL OF THE AMOUNTS RECEIVED BY CROW WORKS FOR THE APPLICABLE GOOD PURSUANT TO THIS AGREEMENT IN THE SIX MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Capitalized terms used herein but otherwise not defined, are intended to have the same meaning and effect as set forth in the Crow Works Terms & Conditions, and this warranty is subject to your compliance with such Terms & Conditions.

Terms & Conditions

Please click here for our full Terms & Conditions.

Privacy Policy

Our Privacy Policy explains what information we collect, how we collect it, and what we do with it. Please email [email protected] if you have any questions or would like additional information regarding this Policy.

YOUR INFORMATION

As a design-centric manufacturer with an online presence, we may collect non-public, personal information directly from our clients, including when our clients place orders through our online stores located at www.industrywest.com. We define “personal information” as information that is unique to an individual and might include the following: name, contact information, email addresses and telephone numbers. We will update your information whenever we can to keep it current, accurate and complete.

OUR USE OF YOUR INFORMATION

If we do receive your personal information, we will only use it for the purposes described where it is collected, and we will not sell, license, transmit or disclose this information outside of Crow Works unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide services for us, (3) in order to provide our services to you (and contacting you only when necessary), (4) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of Crow Works or the merger of Crow Works into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Crow Works is not the survivor, (6) it is necessary in connection with other business purposes including, without limitation, client care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, client purchasing preferences and trends, dispute resolution, credit checking and debt collection, or (7) otherwise as we are required or permitted by law.

If you are a California resident, you may ask us to refrain from sharing your personal information (whether collected online or offline) with third parties for their marketing purposes. Please tell us your preference by contacting us as indicated in the “How to Contact Us” section of this Policy.

Your continued use of our website, or purchase of products or services constitutes your acceptance of this Policy.

DIRECT MARKETING MATERIAL

Subject to applicable contractual or legal restrictions, we may from time to time share information on offers of goods and services, print material, new products, forthcoming events. Our web site will assume you agree to electronic communications when you request services online. If you do not wish to receive such information, please unsubscribe to our email lists.

USE OF TOOLS, “COOKIES” AND LINKS TO OTHER WEB SITES

If our contact and dealing with you is via our website, we may use “cookies”. Cookies allow us to identify your computer, but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy access and use all of the services available to you on our web site.

However, if you also receive our email marketing, we will tailor the information we send you unless you to tell us not to. This means we may use information that we hold and cookies to identify your individual web site search behavior and preferences. This will enable us to send you more personalized and relevant communications. You will be given the opportunity on every communication to opt-out of this personalization.

We collect information relating to client trends and patterns and use cookies and software tools to measure site usage and related information. If you are creating a quote, we may also use cookies to keep track of the quote information from one web page to another.

In addition to the information we collect from cookies, we also obtain information which you provide to us online. In some cases, we retain both the cookie information and/or the information you provide to us online – for example, to complete a quote or to keep historical records of your past quotes. In other cases, we only retain the cookie and/or online information you give us if you request us to do so for your use in subsequent sessions.

An Internet Protocol (“IP”) address is a unique identifier that certain electronic devices used to identify and communicate with each other on the Internet. When you visit our web site, we may view the IP address (which may include the city, domain address and service provider) of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our web site visitors come. We also may use this information to enhance our web site.

Certain pages on our web site contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

MONITORING

To ensure that we carry out your instructions accurately, improve our products, services and for security, we may monitor and/or record: (1) telephone calls; and (2) quotes and activities on our web site. All recordings are and shall remain our sole property.

SECURITY STATEMENT

We have taken all reasonable steps and have in place appropriate security measures to protect your personal information, including keeping your financial information private and safe. If you make purchases on our web site we will ask for credit card information, but we do not store the information after the secure transaction is complete. You acknowledge, however, that no transmission of data over the internet can be guaranteed to be 100% secure, despite our best efforts. Thus, while we will use every means possible to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties.

VISITING OUR WEB SITE FROM OUTSIDE OF THE UNITED STATES

If you are visiting our web site or purchasing our products from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services or purchasing our products, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

CHANGES TO THIS POLICY

We may change this Policy at any time and from time to time. Any changes to this Policy will be either posted on our web site, brochure and/or made available on request. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

LINKS TO OTHER WEB SITES

For your convenience, we may provide links to other web sites and web pages that we do not control. We cannot be responsible for the privacy practices of any web sites or pages not under our control and we do not endorse any of these web sites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.