Product FAQ

What payment methods do you accept?

Credit cards for orders under $10,000 USD, wire transfer, and company checks.

COMPANY CHECK: Please allow additional processing time if you pay by company check.

How long will it take to receive my products?

8 weeks of production time after order approval. Custom product development typically adds 4-6 weeks.

Do you have a trade discount or wholesale pricing?

Our pricing is evaluated on a case-by-case basis and is based on project order quantity and scope.

How long will it take to ship to my state?

Please refer to the map below for basic freight estimates. These times are approximate; freight times are dependent on carrier, season, and other factors.

Do you have a showroom?

We do not, currently. You can find some of our showcase projects in our Portfolio.

How do I become a dealer?

We like to sell direct and we’re happy to extend quantity-based pricing upon request.

Do you have a rep in my area?

Please call to speak with an account manager in our Columbus, OH. office.

Do your products qualify for leed credits

We qualify for a number of LEED credits, but we are not currently certified by LEED.

How are your products shipped

We use freight shipping in most cases. Products are either boxed or crated depending on their size and the quantity.

What are your shipping rates?

Shipping rates vary based on quantity and size. Shipping cost is always included in your quote unless otherwise requested.

Do you offer a touch-up kit?

We are able to ship touch-up materials for our products upon request.

Please reach out to us via our contact form.

What are best practices for installing your flooring and panels?

We’ve created a quick reference guide for our Flooring and Wall Cladding, which you can download here.

What are your sustainable practices?

We’re actively searching for more ways to improve our sustainability. Here are some of our current practices:

  • We work with suppliers who plant trees as they are felled in the forest.
  • Clearing mature trees at the peak of their yield potential provides younger trees with more light and resources to renew the forest.
  • During processing, zero waste is created from the logs of the tree. What does not make it into the final product becomes a variety of materials, from shipping palettes to bedding for livestock.
  • All of our cardboard packaging is zero-waste. Cardboard scraps are processed and utilized for packing material.

What are your warehousing standards?

Our hardwood products manufactured with kiln dried material with ~6-9% moisture content. Wood is susceptible to movement, shrinkage, expansion, and warping if exposed to uncontrolled environments with sharp changes in temperature or humidity, such as a storage facility, container, tractor trailer, etc. It is crucial to move the wood into a controlled environment as soon as possible after delivery. Hardwood products should be stored in a controlled environment between 55º-85ºF and 30-50% humidity. Failure to maintain the relative humidity and temperature ranges outlined here may void the warranty.

Crow Works may heat shrink wood products as needed, which will help to reduce warping when stored. The items are wrapped as a pallet, not individually. The seal should not be broken unless in a controlled environment (55º-85ºF temperature, 30%-50% humidity). If the seal is broken, the products will need to be individually re-wrapped once opened. Ideally, wood products should be stored in warehouses for no longer than 4 weeks before installation.

Can I request material samples?

You can request free material samples on the Project page.