Freight shall be Ex Works INCOTERMS 2010 (“EXW”) Crow Works facility in origin or such other facility as may be designated by Crow Works (the “Delivery Point”). Delivery shall occur, risk of loss or damage, and title shall transfer to Client, when Goods are made available at the Delivery Point. All Goods will be packaged in the manner determined by Crow Works, unless otherwise requested by you and agreed to in writing by Crow Works. In the event an individual is required to be present at the time Goods are unloaded at your facility, it shall be your responsibility to ensure such individual is present. You acknowledge that even if Crow Works assists with the coordination of shipping, freight and risk of loss remain your responsibility. In no event shall Crow Works or its representatives be required to coordinate moving, unpacking or provide assembly services. All shipping and delivery dates are approximate and delivery is subject to unavoidable delays. Crow Works shall not be liable for any delays or damage, loss or expense incurred by you. You agree that Crow Works may make partial shipments of Goods, and each shipment will constitute a separate and independent transaction.


Crow Works product is carefully inspected for damages and defects before leaving our logistics center. We encourage you to inspect your delivery upon receipt. In the unfortunate event that damage has occurred in transit, you shall note any damage to the Good or packaging on the bill of lading and notify the driver of the damages prior to departure. Then, notify Crow Works immediately of such damage, at 1-888-811-CROW (2769). Any damage and defect must be reported within 48 hours of delivery. For additional information please refer to our Returns & Exchanges Policy.

In the event that your purchase arrives and is inconsistent with your purchase receipt or invoice, please accept the delivery and reference our Returns & Exchanges Policy.